Frequently Asked Questions

What does Koi offer?

Koi offers a variety of features for merchants to automate their businesses, including:

• Simplified shipping processes
  • Creation of Australia Post MyPost business and eParcel labels
  • Sendle label generation
• Inventory syncing and management
  • Inventory synchronization across multiple stores
  • Sync Inventory between multiple Shopify Stores
• Customer relationship management (CRM) system
• Customer quote and invoice creation
• Purchase order generation with suppliers
• Supplier order tracking
• Product image management
• AI-generated product descriptions
• Fraud prevention
• Inventory management

How does Koi integrate with other ecommerce platforms?

Can Koi automatically update inventory levels across multiple sales channels?

What kind of reporting and analytics does Koi offer to help merchants track sales and inventory?

Can Koi help merchants with international shipping and customs forms?

How does Koi handle returns and exchanges?

Does Koi offer any marketing tools to help merchants promote their products?

Can Koi integrate with accounting software such as QuickBooks or Xero?

What kind of security measures does Koi have in place to protect customer data?

Does Koi offer any training or support for merchants who are new to ecommerce?